Learning center - frequently asked questions

	Message board

How do I find the message board?

To access the message board:

1. Click My classes in the left-hand navigation.
2. If you are not logged in, you are prompted to provide your email address and password to log into the site.
3. Click the title of the class for the message board you want to access.
4. On the class overview page, click the Message board link or go to the Top message board topics section.

How do I read my messages? How do I reply?

To read a particular message, click the message topic. You will see a new screen that shows the full text of the message as well as all related replies. From this screen, you can write a reply or return to the main message board. To reply to a message:

1. Click Post reply and type your reply in the Message form.
2. Once you have completed your message, click Preview to review your message before posting.
3. If your message looks correct, click Post or click Cancel to cancel your message.
   

How do I post a new question to the message board?

1. To post a question to the board, you must be on the topic level of the message board. Click the topic that interests you, and then click Post new topic at the top or bottom of the page and fill out the form. (Alternatively, if you see a message board topic that pertains to the question you have, click it to see if your question is answered.)
2. Once you have completed your message, click Preview to review your message before posting.
3. If your message looks correct, click Post or click Cancel to cancel your message.

How do I edit a message board post?

To edit a message board post:

1. Click View/edit profile in the left-hand navigation.
2. On the Posts tab, click the Subject for the post you want to edit.
3. On the message board page, click Edit post.
4. Edit the message and then click Preview or Post.

A note appears that says when your post was edited.

How do I upload a file to the message board?

1. To upload a file to the message board, you must be logged in and on the topic level of the message board. Once there, click Post new topic, fill out the form and click File upload.
2. To select a file click Browse. Each file must be smaller than 2 MB and cannot be an executable file type such as an ".exe" or ".com" file.
3. Once you have selected your file(s), click Upload. You will then return to your form.
4. Click Preview to review your message and file(s) before posting. Image types will automatically be displayed in the message and other types will be displayed as links.
5. If your message looks correct, click Post. To cancel your message, click Cancel.

How long will it take for the instructor to answer my question?

Our instructors review the message board at least every business day, so you should receive a response within 24 hours. However, if other students have already answered your question correctly, the instructor may pass your question without giving an additional response.

How will I know when someone has responded to my question?

When someone responds to your message, a red dot appears next to your topic on the main message board page. Click the topic to review the full text of your original message and the response.

Can't find an answer to your question in the FAQ? Contact us for email support.

» FAQ index page