Learning center - frequently asked questions

	Technical difficulties

What if I can't log into the Learning center?

If you are having trouble logging in to the Learning center, please review all of the FAQs to see if your question is answered. If not, click Contact us in the left-hand navigation to report the issue. Please provide as many details as you can about your situation.

Does it matter which browser I use? Does it have to be a certain version?

For the best experience, we recommend Mozilla Firefox 1.07 and above, Microsoft Internet Explorer 6.0 and above, Opera 8.0 and above or Apple Safari 1.1 and above.

Do I need to download any programs or obtain any plug-ins?

Some class lessons may include information saved in PDF format and will require the free Adobe Acrobat Reader. If you do not have the Acrobat Reader installed, visit http://www.adobe.com/products/acrobat/readstep2.html to download it.

How do I bookmark the Learning center?

In Firefox, press Ctrl+D or select Bookmarks > Bookmark This Page. In the Add Bookmark dialog box, select where you want to save the page, and then click OK.

In Internet Explorer, select Favorites > Add to Favorites. In the Add Favorite dialog box, select where you want to save the page, and then click OK.

In Opera, select Bookmarks > Bookmark page. In the Add bookmark dialog box, select where you want to save the page, and then click OK.

Do you have problems viewing Flash content?

Check the Adobe website to make sure you have the latest version of Flash and that it is working properly.

If the player is installed correctly on your computer, you will see the text “Adobe Flash Player is installed” along with the version number in the Version Information box on the page.

Check the Flash player version table to make sure your operating system and browser versions support the most recent versions of Flash. If you are using an older or less common operating system, such as Windows 95, Windows NT or Solaris, some of our video and interactive flash content may be inaccessible to you, because updated Flash Players are not available for these systems.

If you don't have the latest version of Flash, you can download it from the Adobe Flash Player Download Center.

If the download stalls, try using the refresh/reload button in your browser's navigation toolbar. If this doesn't work, try reloading while holding down the Shift key.

If the above steps don't fix your issue, please refer to the following pages on Adobe's support website.

• » Test Flash Player
• » I have installed Adobe Flash Player but still don't see any Flash content. What is wrong?
• » Why am I being asked to download Flash Player?
• Flash Player Support FAQ: Windows, Intel-based Macs and Linux and Solaris

What if I can't hear the audio on a How-to video?

1. Be sure your speakers or headphones are plugged into your computer and your volume is unmuted
2. Adjust your computer's volume to a comfortable level
3. Play the How-to video
4. If you still can't hear any audio for the lesson, consult the help files for your PC's sound card or audio settings

Can't find an answer to your question in the FAQ? Contact us for email support.

» FAQ index page